Learn clearly, in Bangla, how your personal data is collected, used, and kept secure at ko10.
Ko10 (https://ko10.app) is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy explains how ko10 collects your personal data, the purposes for which it is used, and how it is kept secure.
By using the ko10 website or mobile app, you agree to this Privacy Policy. We believe data protection is not merely a legal obligation — it is our ethical responsibility to our users.
This Privacy Policy applies to ko10's Terms & Conditionsshould be read together. Both documents together form our complete service agreement.
If anything is unclear, our Bengali-speaking support team is always on hand to help. We aim to explain everything in plain, simple language rather than complex legal jargon.
Ko10 collects two types of information — data you provide directly, and data collected automatically through your use of our services.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Support |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Usage Data | Login Times, Game History, Betting Records | Service Improvement & Security |
| Device Information | IP address, browser type, operating system | Fraud Prevention |
| Location Data | Approximate Geographic Location | Legal Compliance Assurance |
Ko10 never stores your full bank account number or card CVV. Payment details are always processed in encrypted form through secure third-party payment gateways.
Ko10 collects information through several methods. Each method serves a specific purpose, and only the minimum necessary data is collected.
Ko10 uses collected data solely for specific, legitimate purposes. We never misuse your data or use it beyond what is necessary.
Ko10 never sells your data to advertisers, third-party data brokers, or unrelated businesses. That's a core principle we stand by.
Ko10 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Necessary | Login Sessions & Security | Until End of Session | |
| Performance | Improving Page Load Speed | 30 Days | |
| Functional | Remembering Language & Preferences | 90 Days | |
| Analytics | User Behaviour Analysis | 1 Year |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain ko10 features.
Ko10 employs industry-leading security technology to protect your data. Our security infrastructure is continuously upgraded.
Please keep in mind — no method on the internet is 100% secure. ko10 strives to provide the highest level of protection; however, in the event of any data breach, we will promptly notify affected users and take all necessary action.
Ko10 does not retain data longer than necessary. Different types of data are subject to separate retention policies.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 Years After Account Closure |
| Financial Transaction Records | 7 Years (Legal Obligation) |
| Gaming History | 3 Years |
| Support Chat | 2 Years |
| Marketing Preferences | Until Consent is Withdrawn |
| Log Files & Analytics | 12 Months |
Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified. If we are legally required to retain certain data for an extended period, you will be notified.
Ko10 places the highest importance on your data rights. You may exercise any of the following rights at any time:
To Exercise These Rights support@ko10.app. We will process your request within 30 business days. Additional information may be requested to verify your identity.
Ko10 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we discover that a minor's information has been collected inadvertently, the account will be closed immediately and all associated data will be deleted.
If you suspect a child or minor is using ko10, parents and guardians are encouraged to contact our support@ko10.app. We will take prompt action.
Ko10 may update this Privacy Policy from time to time, as required by changes to our services, new legislation, or security improvements.
For significant changes, we will send a notice to your registered mobile number or email at least 7 days in advance. For minor updates, the "Last Updated" date at the top of the page will be revised accordingly.
Continued use of ko10 after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:
We typically respond within 24 hours. Complex rights-related requests may take up to 30 business days.
The core pillars of our data protection — the foundation of your trust in us.
Frequently Asked Questions About Our Privacy Policy
Your data is completely secure with ko10. Register now and enjoy 500+ games, Live Casino, and Sports Betting.